TUO Steak Knife - 5 inch Professional Kitchen Steak Knife Set of 4 - Kitchen Dinner Knives - G10 Full Tang Handle - High End Knife Set - BLACK HAWK S Series

🔪 CARVED TEXTURE - Forging technology is used to engrave the 3D pattern on the blade to achieve a delicate appearance. The 3D pattern reduces the contact surface between the food and the blade, which can prevent the food from sticking to the knife and provide maximum cutting efficiency.
✅ HIGH-QUALITY STEEL - Featuring special-forged German stainless steel with a precise vacuum heat-treatment, nitrogen cryogenic tempering, achieving high corrosion resistance and edge retention. It will not destroy the flavor of the food, allowing you to taste the delicious steak.
✅ STRAIGHT & SHARP EDGE - Each edge of the blade is manually polished many times to achieve a high degree hardness of 56+HRC and sharpness. The straight edge provide the stunning cutting ability, in addition to slicing your steak, it can also help you slice through other foods to make them fit for eating.
✅ DESIGNED FOR COMFORT - The ergonomic design of the G10 handle perfectly fits your palm while providing you with a comfortable grip, which can effectively reduce the burden on your wrist. The mosaic rivet in the middle brings an overall harmony and stunning visuality to the whole piece.

UnityProtect hope that you would be satisfied when you received your order. However, we understand that there would be some orders need to be returned or exchanged. Within 30 days after receiving your order, email our customer service to explain the reason for the return/exchange and to request a Return Authorization (RA) number (Please note our Special Restrictions section for return exclusions.)

We also apply a 35% restocking fee to all returns.

Therefore, we have streamlined our return process in order to better facilitate your refund and/or exchange. We will process refunds or exchanges according to the guidelines below.

Disclaimer:

Address or other customer error: If a package is returned intact to UnityProtect  due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise.

Violation of laws: If a package is returned to UnityProtect  due to the violation of a country's laws, the customer will e responsible for any fees (such as quarantine, warehousing or shipping) billed to UnityProtect . A refund will be issued to the customer, minus the freight.

Customer refusal: If a customer refuses a package because of additional fees (taxes or for any other reason), UnityProtect will issue a refund for the customer only, minus the freight and taxes, upon receipt of the returned package and inspection that all originally shipped goods have been returned. The customer will be responsible for any shipping fees incurred.

Custom seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when UnityProtect receives the returned package intact, a refund will be issued to the customer only, minus the freight and taxes.

Lost packages: Lost packages must be reported to UnityProtect within 30 days from the date of shipment confirmation. UnityProtect cannot be held liable for refunds or replacements for more than one calendar month. For any returned package: For any order that is returned to UnityProtect, if return shipping cost is greater than the cost of good ordered, UnityProtect will instruct the carrier to abandon the package. In such case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.

Destroyed or unreturned packages: If a package has been destroyed by custom or the carrier, or has otherwise not been returned to UnityProtect, we cannot issue a refund for the order.

Any duties or taxes that may apply are customer's responsibility.

Redelivery Fee & Missed Scheduled Dfelivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to company or Carrier error. 

Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For 'defective' claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.
Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted of merchandise receipt. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.

Free Shipping Offers: For 'free shipping' packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.

*Special Restrictions* 

We will not charge a restocking fee for an exchange, but customers may have to bear the shipping fee. For refunds, the shipping fee will be deducted from your refund. But if the error is our fault, you will get a full refund. After you exchange or return request has been confirmed, you will be given a return address to send the items back to us.

If you want to exchange or return a product, please email pictures of the item first. You may make an even exchange for the same identical item, or you may exchange it for a different style and pay the price difference.

We can not accept items that are not in original condition. The returned items must be unaltered, unworn, undamaged, and all tags and packaging must be included and attached.

Items that have been opened or used, unless damaged or defective, cannot be returned.

Return process:

Step 1:

Within 30 days after receiving your order, email our customer service to explain the reason for the return/exchange and to request a Return Authorization (RA) number.

Only those returned packages that include an RA number will be accepted. We have every right to refuse to sign for the packages if you send it back without our authorization! Other, you will be responsible for all the losses arising.

Step 2: 

Prepare returned items in secure packaging, including the original order invoice with the returns section completed.

Step 3:

Ship returned products via insured or traceable method of shipment to the return address that we will provide to you. And when you ship out the items, please email the tracking number to us also. Upon receipt of your returned items, we will further inspect the items and your refund will be processed. All refunds will be automatically applied to your credit card or original method of payment within 7 to 10 business days.

Refund (if applicable)
After receiving and verifying your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and the credit will be automatically credited to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)
If you have not received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially published.
Next, contact your bank. Often there is some processing time before a refund is sent.
If you have done all this but have not yet received a refund, please contact us at

support@unityprotect.com

Sale of goods (if applicable)
Refunds can only be made at regular prices, unfortunately, the goods cannot be returned.

Exchange (if applicable)
We only replace products if they are defective or damaged. If you need to exchange it for the same product, send us an email at: support@unityprotect.com

and send your product to Our warehouse:
2990 Cropsey Ave
Unit 3151
Brooklyn, NY 11214-7224
United States



Presents
If the product was marked as a gift upon purchase and delivered directly to you, you will receive a gift credit in the amount of your return. As soon as the returned product is received, you will be sent a gift certificate.

If upon purchase the item was not marked as a gift, or the donor received an order that was sent to you later, we will send a refund to the donor and he will know about your return.

Shipping
To return a product, send it by mail to Our warehouse: 
2990 Cropsey Ave
Unit 3151
Brooklyn, NY 11214-7224
United States

You are responsible for paying your own shipping costs to return your item. Shipping cost is not refundable. If you receive a refund, the refund will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you send goods you should use the delivery tracking service or purchase shipping insurance. We do not guarantee that we will receive your returned item.

SHIPMENT PROCESSING TIME
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES DELIVERY ESTIMATES
Unity ELD LLC ships to the United States. We deliver to all the states, excluding: Alaska, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Delivery delays can occasionally occur. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

SHIPMENT CONFIRMATION ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.) The tracking number will be active within 24 hours.

TAXES
Unity ELD LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). The goods are sent from a warehouse in USA so there are no customs duties for buyers in USA .

DELIVERY
A courier will preliminary contact you before delivery. Delivery is carried out to the client's home but a product is not brought in. Goods are delivered disassembled in boxes, so they can be easily lifted by two people. Such products as dressers, chairs, bedside tables, sideboards are delivered assembled.

Currently we don't provide delivery outside United States.

CAN I CANCEL MY ORDER?

You are eligible for a full refund, including Shipping & Handling , ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.

Still have questions? Please send us an e-mail:
For products that belong to the UnityProtect brand - hello@unityprotect.com
For products that belong to all other brands - support@unityprotect.com"